Frequently Asked Questions
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Support hours: Monday-Friday, 8am-4pm
What makes patches better than pills?
What makes patches better than pills?
Our patches provide a convenient, mess-free way to absorb nutrients. Unlike pills, which require digestion, patches deliver ingredients directly into the bloodstream through the skin, allowing for faster absorption and avoiding potential digestive discomfort.
Is it safe to use multiple Pleroma patches at the same time?
Is it safe to use multiple Pleroma patches at the same time?
Yes, multiple patches can be worn at the same time. However, we recommend limiting usage to no more than two patches simultaneously and choosing patches with complementary benefits.
While wearing two identical patches is typically safe, if you're new to using them, start with just one to assess your personal tolerance and effectiveness. Overlapping ingredients may lead to excessive intake of certain substances. Always follow the usage instructions provided with the product.
Can I use Pleroma patches during pregnancy and breastfeeding?
Can I use Pleroma patches during pregnancy and breastfeeding?
The safety of using Pleroma patches during pregnancy and breastfeeding has not been established. It's crucial to consult with your healthcare provider before using any new products during these periods to ensure the safety of both mother and child.
Are Pleroma patches safe for children?
Are Pleroma patches safe for children?
Our patches are generally designed for adult use, and we recommend consulting with a healthcare professional before using them on children, especially considering your child's specific health conditions. While many of our patches contain essential vitamins and minerals, it's crucial to ensure they are safe and suitable for children, given their unique needs.
The exceptions are the Period Patches which are safe to use on children.
We strongly advise consulting with your pediatrician or a healthcare provider. They can provide personalized advice based on your child's medical history, eating habits, and overall health.
Are your patches vegan and cruelty-free?
Are your patches vegan and cruelty-free?
Yes! All Pleroma patches are vegan, cruelty-free, and made with natural, high-quality ingredients. We’re committed to ethical and sustainable practices, ensuring that our products are kind to both you and the planet.
Is it safe to use Pleroma patches with pre-existing medical conditions?
Is it safe to use Pleroma patches with pre-existing medical conditions?
If you have a pre-existing medical condition, it's essential to consult with your healthcare provider before using Pleroma patches. They can assess your specific health needs and determine if the patches are appropriate for you.
Are Pleroma patches suitable for males?
Are Pleroma patches suitable for males?
Yes, Pleroma patches are designed for use by both males and females. However, it's advisable to review the specific ingredients and consult with a healthcare provider to ensure they meet your individual health needs.
Can I use Pleroma patches while on contraception?
Can I use Pleroma patches while on contraception?
Generally, Pleroma patches can be used alongside contraceptive methods. However, it's important to consult with your healthcare provider to ensure there are no interactions between the patches and your specific form of contraception.
Can I use Pleroma patches while taking medication or antidepressants?
Can I use Pleroma patches while taking medication or antidepressants?
If you're currently taking medications, including antidepressants, it's important to consult with your healthcare provider before using Pleroma patches. They can assess potential interactions and ensure the patches are safe for you.
How do I track my order?
How do I track my order?
Once your order is placed, you’ll receive an email confirmation with a tracking number. You can use this tracking number to monitor your order's status on our website or the courier's tracking portal. If you don’t receive this email, please check your spam folder or contact us directly.
How long does shipping take?
How long does shipping take?
Shipping times may vary depending on your location. For local orders within South Africa, please allow 3-5 business days. You'll receive an estimated delivery date with your tracking information.
What is your refund and exchange policy?
What is your refund and exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy, we offer a 30-day return policy from the date of purchase. Items must be unopened, unused, and in their original packaging to be eligible for a refund or exchange. To start the return process, please contact our support team.
Have a problem? How do I get in touch?
Have a problem? How do I get in touch?
We're here to help! If you encounter any issues or have questions, please reach out to our customer support team via email at hello@pleromapatch.co.za or through our Contact Us page. We’ll respond within 24-48 hours.
What should I do if my order is faulty?
What should I do if my order is faulty?
If your order arrives damaged or defective, please contact us within 7 days of receiving it, and we’ll assist with a replacement or refund. Simply send a photo of the faulty product along with your order number to hello@pleromapatch.co.za and we’ll take care of the rest.
What is the cancellation process?
What is the cancellation process?
If your order hasn’t been shipped yet, we’ll proceed with cancellation upon your request. You’ll receive a confirmation email, and the refund will be processed within 5-7 business days, depending on your payment method. If your order has already shipped, please refer to our return policy.
How do I become a stockist?
How do I become a stockist?
We’re thrilled you’re interested in stocking Pleroma products! Please reach out to us at hello@pleromapatch.co.za with your store details, and our team will be in touch with more information on partnership opportunities.
How do I apply to be an influencer or content creator for Pleroma?
How do I apply to be an influencer or content creator for Pleroma?
If you’re passionate about health and wellness and love Pleroma products, we’d love to hear from you! Send us an email at hello@pleromapatch.co.za with your social media handles and any relevant information, and we’ll get back to you about potential collaboration opportunities.
Where is Pleroma located?
Where is Pleroma located?
Pleroma is based in South Africa, serving customers locally and internationally. We’re proud to bring our wellness-focused products from South Africa to the world!
Have a problem? How do I get in touch?
Have a problem? How do I get in touch?
We’re here to help! If you encounter any issues or have questions, please reach out to our customer support team via email at hello@pleromapatch.co.za or through our Contact Us page. We’ll respond within 24-48 hours.